If you wake up one day and feel we didn’t deliver the value you expected, don’t worry – we’ve got you covered. At Revitalise London, we’ve always been committed to providing value-driven healthcare that’s both immediate and convenient.
Booking Deposits
100% credited to your in-clinic account.
No questions asked - simple provide at least 48 hours' notice if you need to cancel or reschedule.
Consultation Fees
If you attend a consultation and feel you didn’t receive value for your money, we offer the following:
100% in-clinic credit towards future services.
(Not applicable to Dermatologist appointments.)
Treatment Fees
If you’ve had a consultation and choose to proceed with treatment, you’re eligible for:
100% in-clinic credit of the treatment fee (excluding consultation and lab fees, if applicable).
All adjustments are issued strictly as in-clinic credit; no direct or cash refunds apply.
General Terms
Credit requests must be submitted in writing to our patient support team at enquiries@revitaliselondon.co.uk within 4 weeks of the consultation or treatment date.
Approved credits will be added to your in-clinic account within 28 working days.
All credit and re-treatment requests are subject to review and approval by our clinical team to ensure fairness and patient safety.
Please note that opting for a re-treatment voids the option of clinic credit.
Disclaimer
This policy applies only to patients who attend consultations or receive treatments on or after 1st October 2025.
All credits are issued as in-clinic credit only - no direct, card, or cash refunds are available.
Clinic credits are non-transferable and must be used towards future services or treatments at Revitalise London.
Contact Us
For any questions or to request a refund, please contact our team at:
+442045524481
enquiries@revitaliselondon.co.uk
22 Harley Street, Marylebone London W1G 9PL